Self-Service Portal

Customers want seamless mobility, convenience and control – anytime and anywhere. Mobile operators are seeking new ways to improve service and customer experience levels. The Self-Service Portal provides an instant access to customers' personal profile and account information, as well as to value-added services.

Increases Customer Loyalty

  • the Self-service portal is built as a service discovery mechanism
  • Customers feel well informed and always up to date regarding their account and conditions
  • Fast, easy, and simple way for solving problems related to mobile services and devices
  • Better user experience in terms of customer care

    • Improves Operator Profitability

  • A phone call to the Customer Care with a live assistant costs around 6 € in average, while the cost falls to only 0.2 € with a customer self-care application (source: Gartner Research)
  • Customer self-care staff are releaved from basic enquiries and can concentrate on more complex enquiries and sales activities
  • the Self-Service Portal leverages its Self-Care driven audience to deliver value-added services thereby generating additional revenues

    • Extensive Services Portfolio

    Self-Care

    Self-Care services range from balance inquiry and top-up, to rate plan management, services settings and loyalty plan management.

    Please Call Me

    If your subscribers have no airtime, they still can send a ‘Please Call Me’ message to their friend or colleage to let them know they are trying to reach them.

    Mobile Payment

    Myriad MyMoney offers a mobile payment instrument to subscribers, whether they have a bank account, a debit/credit card or neither. (more...)

    Info & Entertainment

    Real-time news, ringtones, Java games, Applications store, Games, Voting, etc... there's no limit to services you can leverage via the Self-Service Portal.

    Customer Satisfaction

    Applications

    Increase your customers’ satisfaction with our extensive portfolio of interactive services: customer advanced self-care, entertainment, m-commerce, downloads, communication & information.

    More Options

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